top of page

Shipping & Return/Refund Policy

Shipping Policy

  1. Our goal is to process and ship all orders within 24 hours from the receipt of your order

  2. Shipping is provided by UPS Ground Advantage which usually takes 3-5 days for delivery in the USA.

  3. All original-sale shipping is free of charge for domestic orders greater than $35.00

  4. Keep in mind on occasion there are unfortunate delays created by the carrier that are due to events outside of our control. 

Product Returns & Refund 

We have made a great effort to ensure that the products that you purchase from Blue Skull Misting are durable, affordable, and reliable.  If you are not completely satisfied with any product that you purchased from us, you can return it for a refund within 30 days from the date of order.  

 

Please note that there are exceptions to our return policy stated below:

​

  • All returned products must be unused, in the original packaging, and with the original labels attached. 

  • If the item(s) for return show wear, use, or consumer damage; your return may not be eligible for a refund or exchange.

  • The customer is responsible for return shipping fees.  In specific cases,  however, a shipping fee credit up to $7.99 may be refunded back to your original source of payment.  This is determined on a case-by-case basis.

  • A minimum $25.00 Restocking Fee may be charged for return-eligible P.C.D Kits.  

    • Kits that have been opened and show signs of use and can no longer be sold as new.​

    • Kits that are returned and are missing parts & accessories.

  • Please allow 10-14 days for refunds.

  • NO REFUNDS OR RETURNS FOR ITEMS TOTALING LESS THAN $35.00.

 

To initiate a return, you may contact us at Blueskullmisting@gmail.com or send us a message at Blueskullmisting.com  to inquire about product returns or refunds.  We monitor these accounts and we will usually respond to you within 24 hours of your inquiry.

Product Warranty Information

  • The Smart Gen 1, Gen 2, & Gen 3 water pump units have a 1 year manufacturer warranty from the date of purchase.

  • Solar Battery Pack : The Solar Battery Bank has a 90-day manufacturer warranty from the date of purchase. 

bottom of page